Kylie Ryan Trading as My Mind Coach
ABN: 85-616-749-294
1, 52 Queens Park rd, Queens Park, NSW, 2022, Australia.
Contact: 0403-290-555 | info@mymindcoach.com.au
Customer Service Policy
Kylie Ryan & My Mind Coach is committed to providing exceptional customer service and quality products. All our online products are delivered instantly or as per details on the product page for coaching programs with weekly delivery of lessons and content. Private coaching is delivered as agreed in person over the phone or via email. If you have any queries, qualms or hassles with any of our services or coaching programs please contact us immediately as we will do whatever we can to rectify any problems or give you a refund if we are not able to.
Refund Policy
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Changing your mind is usually an indication of an old limiting belief and fear surfacing and we will do our utmost to help you overcome that fear and with our help reach the outcome that made you first want to buy from us. If you are unsatisfied with any of our coaching products or programs after committing to them and completing them fully we will happily provide a satisfaction guarantee. You must show us that you have utilised the program in order to get the benefit from it first before requesting a refund.
Privacy Policy
My Mind Coach is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our weekly newsletter and to personalise your shopping experience with us; that’s all. My Mind Coach uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from My Mind Coach only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. All private details are stored on an encrypted cloud database online, and on the directors password protected business computer. Every reasonable endeavour is made to keep your details private and secure.
Security Policy
Credit card payment transactions are currently processed through Paypal with their 128 bit SSL encryption. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support team.
